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<title>Support - Apache Server Frequently Asked
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<h1 align="center">Frequently Asked Questions</h1>
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<h2><a id="support.html" name="support.html">Support</a></h2>
<ul>
<li><a href="#what2do">"Why can't I ...? Why won't ... work?"
What to do in case of problems</a></li>
<li><a href="#support">Whom do I contact for
support?</a></li>
</ul>
<hr />
<h3><a id="what2do" name="what2do">"Why can't I ...? Why won't
... work?" What to do in case of problems</a></h3>
<p>If you are having trouble with your Apache server software,
you should take the following steps:</p>
<ol>
<li>
<strong>Check the errorlog!</strong>
<p>Apache tries to be helpful when it encounters a problem.
In many cases, it will provide some details by writing one
or messages to the server error log. Sometimes this is
enough for you to diagnose & fix the problem yourself
(such as file permissions or the like). The default
location of the error log is
<samp>/usr/local/apache2/logs/error_log</samp>, but see the
<a
href="../mod/core.html#errorlog"><samp>ErrorLog</samp></a>
directive in your config files for the location on your
server.</p>
</li>
<li>
<strong>Check the <a
href="http://httpd.apache.org/docs-2.1/faq/">FAQ</a>!</strong>
<p>The latest version of the Apache Frequently-Asked
Questions list can always be found at the main Apache web
site.</p>
</li>
<li>
<strong>Check the Apache bug database</strong>
<p>Most problems that get reported to The Apache Group are
recorded in the <a href="http://httpd.apache.org/bug_report.html">bug
database</a>. <em><strong>Please</strong> check the
existing reports, open <strong>and</strong> closed, before
adding one.</em> If you find that your issue has already
been reported, please <em>don't</em> add a "me, too"
report. If the original report isn't closed yet, we suggest
that you check it periodically. You might also consider
contacting the original submitter, because there may be an
email exchange going on about the issue that isn't getting
recorded in the database.</p>
</li>
<li>
<strong><a id="user-support" name="user-support">Ask in a
user support forum</a></strong>
<p>Apache has an active community of users who are willing
to share their knowledge. Participating in this community
is usually the best and fastest way to get answers to your
questions and problems.</p>
<p><a href="http://httpd.apache.org/userslist.html">Users
mailing list</a></p>
<p>USENET newsgroups:</p>
<ul>
<li>comp.infosystems.www.servers.unix [<a
href="news:comp.infosystems.www.servers.unix">nntp</a>] [
<a
href="http://groups.google.com/groups?group=comp.infosystems.www.servers.unix">
google</a>]</li>
<li>comp.infosystems.www.servers.ms-windows [<a
href="news:comp.infosystems.www.servers.ms-windows">nntp</a>]
[ <a
href="http://groups.google.com/groups?group=comp.infosystems.www.servers.ms-windows">
google</a>]</li>
<li>comp.infosystems.www.authoring.cgi [<a
href="news:comp.infosystems.www.authoring.cgi">news</a>]
[ <a
href="http://groups.google.com/groups?group=comp.infosystems.www.authoring.cgi">
google</a>]</li>
</ul>
</li>
<li>
<strong>If all else fails, report the problem in the bug
database</strong>
<p>If you've gone through those steps above that are
appropriate and have obtained no relief, then please
<em>do</em> let The Apache Group know about the problem by
<a href="http://httpd.apache.org/bug_report.html">logging a
bug report</a>.</p>
<p>If your problem involves the server crashing and
generating a core dump, please include a backtrace (if
possible). As an example,</p>
<dl>
<dd><code># cd <em>ServerRoot</em><br />
# dbx httpd core<br />
(dbx) where</code></dd>
</dl>
<p>(Substitute the appropriate locations for your
<samp>ServerRoot</samp> and your <samp>httpd</samp> and
<samp>core</samp> files. You may have to use
<code>gdb</code> instead of <code>dbx</code>.)</p>
</li>
</ol>
<hr />
<h3><a id="support" name="support">Whom do I contact for
support?</a></h3>
<p>With several million users and fewer than forty volunteer
developers, we cannot provide personal support for Apache. For
free support, we suggest participating in a <a
href="#user-support">user forum</a>.</p>
<p>Professional, commercial support for Apache is available
from <a href="http://www.apache.org/info/support.cgi">a number
of companies</a>.</p>
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